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Immigration Legal Services Team

Turning inbound enquiries into retained clients

Goal: Convert inbound immigration enquiries into retained clients while maintaining high service standards.

Legal Executive Immigration role case study

The Opportunity

An expanding immigration law team required a Legal Executive to manage inbound enquiries and convert qualified leads into retained clients. The role focused on structured intake processes and performance-driven client conversion.

Strategic Approach

The position combined client communication with structured performance metrics. Core responsibilities included:

Inbound Lead Management

Handling incoming enquiries from prospective immigration clients with no cold calling required.

Consultation Conversion

Explaining legal services clearly, identifying client needs, and converting consultations into retained matters.

CRM & KPI Tracking

Maintaining accurate CRM records and achieving defined performance targets.

Expected Results

With a structured conversion system in place, the immigration department benefits from:

Higher Retention Rates

Improved enquiry-to-client conversion through clear communication and follow-up.

Increased Revenue Predictability

Consistent intake performance supporting stable monthly revenue.

Enhanced Client Experience

Professional onboarding processes building trust from the first interaction.

This role plays a critical part in driving revenue growth and maintaining the firm's reputation for reliable and professional immigration services.

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Open Roles This Month
4 Live Positions
Litigation Solicitor
Paralegal
Legal Executive
Call Centre Exec

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Lead growth visualization

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Litigation

Senior Litigation Solicitor

📍 London N12 · 💷 £60,000–£70,000

Lead and grow a fast-expanding litigation department covering Housing Claims and Personal Injury. Full-time, permanent. Bonus + commission included.

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Paralegal

Litigation Paralegal

📍 London N12 · 💷 £24,000–£30,000 (OTE £35K)

Manage your own caseload across civil litigation matters. Drafting pleadings, preparing bundles, issuing proceedings. 2–3 years CPR experience required.

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📞
Legal Executive

Legal Executive — Immigration

📍 London N12 · 💷 £25,000–£26,000 (OTE £35K)

Inbound leads only — no cold calling. Convert enquiries into retained clients, manage CRM, and hit KPIs in a fast-paced immigration team.

Apply now →
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Call 0800 160 1406Whether you're a firm looking to hire or a legal professional ready for your next move, we'd love to hear from you. Every enquiry is handled with complete discretion.
"Only Law really listened to what we needed. They didn't waste our time — they sent us the right people."
Sarah Jones

Sarah Jones

Head of Legal, London Law Firm